Last Updated: Dec 16th, 2025
We built Astravue to deliver real value to your business. We recognise that sometimes the experience may not meet your expectations, and we want to ensure your satisfaction. This Refund & Cancellation Policy explains when and how we will consider refund requests.
This Policy applies to all paid subscriptions and charges for Astravue including monthly plans, annual (prepaid) plans, add-ons, and upgrades. It does not apply to free plan usage, trials, or third-party services/integrations.
If, at any time during your first month of subscription, you are dissatisfied with Astravue, please contact us at support@astravue.com.
We will try to address your concern to provide a workaround or a timeline for a fix.
If we are unable to resolve it to your satisfaction, we will offer you a full refund of the amount you paid, and downgrade your account to the free plan (or disable paid features, per your plan).
If, within the first 45 days of the annual subscription, you are dissatisfied, you may request a refund.
Upon such request, we will attempt to address the concern (e.g. fix bugs, provide support, offer alternatives). If unsatisfied, we will grant a full refund and revert your account to free/basic plan (if applicable).
We aim for long-term satisfaction, even beyond the initial period. Therefore:
If at any time during your subscription we remove, discontinue or significantly degrade a feature that was part of your plan when you signed up, you may notify us within a reasonable time.
If we do not restore equivalent functionality or provide a satisfactory workaround within a reasonable timeframe, we will offer a pro-rated refund i.e. refund for the unused portion of your subscription period.
If during your annual subscription period you choose to downgrade (for example: reduce number of user licenses, downgrade edition, remove add-ons):
We will issue a credit corresponding to the unused portion of the subscription (on a pro-rata basis).
The credit calculation will exclude discounts that were applied at the time of purchase; e.g. the refunded amount = total paid — (standard monthly list price × number of months used).
Astravue subscriptions (monthly and annual) auto-renew unless cancelled before the renewal date.
Prior to each auto-renewal, we will send an email notification stating the amount to be charged and the next billing date.
Similarly, after renewal, a receipt will be sent with details of the amount charged and the next renewal date.
If you forgot to cancel and renewal occurred without your intention, you may request a full refund within 7 business days.
To request a refund or cancellation:
Contact us at support@astravue.com with your account email/username, subscription plan, and reason for request.
Provide any relevant details (e.g. feature that didn’t work, date of renewal, or change of mind).
Refunds (if approved) will be processed to the original payment method within 15 business days.
We will not provide a full or pro-rated refund in the following cases:
If your account is terminated, suspended or blocked due to violation of our Terms of Service (e.g. fraud, abuse, violation of applicable laws).
If you request a refund after the grace periods described above (after first month for monthly, after 45 days for annual, or after grace period post-renewal).
If the subscription payment covers services that have already been rendered (e.g. add-ons, special integrations, one-time services) which are non-refundable as specified at the time of purchase.
Refunds will not apply to third-party fees, taxes, or payment processing charges, unless required by law.
We reserve the right to update or modify this Refund & Cancellation Policy at any time. When changes are made, the updated policy will be posted on our website and will apply to future purchases. Continued use of Astravue after such changes constitutes your acceptance of the updated policy.
For any questions regarding cancellations, billing, or refunds, please contact us at support@astravue.com